Management & Leadership

How You Run Your Firehouse Is How You Run Your Fire Scene


As leaders, how we develop our firefighters will be reflected on in the future of our fire department. 

The Importance of Good Training


Ensure that when you train, you train toward a purpose and set high expectations. Do not waste your people’s time with poor training.



It all boils down to you and your effort in the fire service to make this a better place than you found it.

The Effective Post-Fire Critique: Positive-Negative-Positive


An effective critique is a vital part of the learning process. If a mistake is made, we need to own it and learn from it so as not to repeat the error. 

Our Quest for Service Excellence


The challenges facing the fire service to excel at delivering service excellence continue to mount even though customer service is engrained in the first responder from the start.

The Art of Firefighting: Six Calamities


These calamities are not mere accidents. They are the direct results of poor leadership. 

Hard Truths About and Possible Solutions to the Failure of Leadership and Training of Firefighters and the Subsequent Volunteer Crisis in the United States


The current fire service as we know it is dying.  It is dissolving from the inside out with the loss of volunteers, career departments having to expand coverage, and the politicizing of the emergency services.

The Butcher, Baker, and Candlestick Maker Are Not Coming


It is time to make it clear to the community what your department’s capabilities are.

Leadership and Mentoring in the Fire Service


Organizational success ultimately depends on you, the individual. 

USFA: Emerging Health and Safety Issues Among Women in the Fire Service


Resources and recommendations that address long-term and emerging health and safety issues faced by female firefighters and EMS responders.

You Can be the Girl or One of the Guys


We can’t demand equality then expect the respect.

The Leadership Tetrahedron


Leadership is a learned behavior that you must want to engage in.

Spreading Our Wings: Creating an Effective Marketing Strategy for the American Fire Service One Department at a Time


A knowledgeable, involved citizen is always a fire department’s best “customer.” But the responsibility to create this kind of support is up to each of us, not just our department. 

Barn Boss Leadership: The Power of Influence


People want to be a part of something great; create that environment for them.

Leaders Are Readers: Neptune’s Inferno


Technology helps make firefighters safe, but officers and chiefs must know how to use it and understand the information it's giving.

Who Wants to be a Fire Officer?


his lawsuit issue is an excellent opportunity to take a close look at your policies.

2019: You Do You


You are neither a cowboy or a coward.  You are a firefighter.  That’s all those who you work with and your citizens expect of you. 

Diversity 9-1-1: Action Required


Knowing more about the life experience and personal background of the firefighter riding in the jump seat behind you could mean the difference in how you approach and handle your next call for service. 

Barn Boss Leadership: The Dirty Secrets of Leading


To lead our men and women, our departments create promotional processes to seek out those among us who are the most technically competent individuals. These individuals must be capable of motivation and critical decision making and must meet our highest expectation—know your job. 

Servant Leadership? But I am the Boss!


If the men and women under your command, as well as your fellow officers, participated in a 360-degree survey about you as a leader and manager, what would they say?


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